Role of Leadership and Management-Free-Samples-Myassignmenthelp

Questions: 1.Discuss aobut the Effective Communication Strategy to deal with future changes.2.Develop a feedback procedure to ensure ideas raised are dealt with promptly and appropriately. You must take into account the JKL Code of ethics and legislative requirements.3.Explain how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution. Answers: Introduction: Northhouse (2015) suggested that both Leadership and Management are alike in many aspects, involving goals, influence, and team work and are differentiated by how long they have been studied as a subject. The management is a branch of study that only started in the 20th century, with the advent of industrialization. Workplace communication fosters improvement in productivity and efficiency, boost morale and organizational commitment. Factors like sharing of information, negative emotion expression, organizing, and relation maintenance can be used to understand how effective communication can be developed (Keyton et al. 2015). Therefore, and effective communication strategy that is persuasive and involves argumentation skills are important for Managerial work (Bharadwaj, 2017). Workplace relationships are vital for functioning, and as entities they are both substantive as well as effectual and thus inclusion or exclusion, to or from these dyads can have significant effect on the members of the organization (Sias, 2014). The purpose of this topic is to understand the aspects of an effective communication strategy, policies and action plans that support effective workplace relationships. 1.Effective Communication Strategy to deal with future changes: Sales Division Issue Organisational response to address the issue Division Communication Strategy What is the rationale for this this strategy Resources required Decline in sales New clients in the pipeline Sales meeting Foster team work and share best practices. Share information Foster a strong sales culture Whiteboard Power point Decline in revenues Increase revenue by improving customer value Communication via scorecard results and financial statements Increase awareness about the crisis situation to ensure serious attention being paid. White board, power point. Bulletin board showing current statistics. Failure to expand market share Monitor revenue figures and customers Regular training and posting of important statistics for the employees to see Ensuring the performance criterion are met and organizational objectives are adhered to White board, bulletin board, conference room/ training room, trainers, training materials Rentals Division Issue Organisational response to address the issue Division Communication Strategy What is the rationale for this this strategy Resources required Reduction in the rent Negotiate with suppliers Conducting market research to find current trends to help in negotiation Understanding the current market trend can help to formulate proper rents. Meeting room, marker research analysts Ineffective or slow communication and implementation of ideas for improved processes Increase communication and interaction between manager and employees Using modern technologies to reach out to all employees Clear communication to identify the goals and objectives set by the management Usage of emails, messaging services, discussion boards and workgroup communicator Service Division Issue Organisational response to address the issue Division Communication Strategy What is the rationale for this this strategy Resources required Culture of chronic conflict characterized by resistance to change, hostility, passive aggression, conflict avoidance and repeated occurrence of issues that were already resolved and agreed on Effective conflict management and adherence to professional code of conduct Employee grievance forum, Managerial Intervention to resolve conflicts Allowing the employee to express their grievances which can be affecting the work, and effective intervention to mitigate conflicts. Dedicated webpage or drop boxes to share grievances and intervention scopes. Lack of interpersonal skills, cultural sensitivities, emotional intelligence among managers and employees Improving interpersonal skills to ensure better service being provided Training in effective communication practices, cultural sensitivities and workplace ethics. Effective interpersonal skills are necessary for proper service being provided. Training room, trainer, training resources and materials. 2.Feedback procedures to ensure prompt and appropriate action on the ideas raised: An effective feedback is possible when it is provided timely, identifies target actions, is tangible, and is related to the organizational goals. A good feedback should highlight both the strengths and weaknesses, and suggest areas of improvement. It should feel like a motivation for the employees, instead of being over critical. However, most importantly, a good feedback should be to the point, and precise. An appropriate timing allows better application of feedback, and providing feedback as a part of a communication process can ensure better reception (Massie and Ali 2016). 3.Role of systems, policies and procedures in the development of effective work relationship: Workplace policies help in clarification of standard operating protocols and its reinforcement. Written policies allow better management of staff by the managers, by clearly outlining the workplace behaviors that are acceptable or unacceptable, clarifying implication for non adherence of recommended protocols. AN effective policy should outline the purpose and guidelines, and can be discrete in its implementation. Policies can be used in case of diversified interests /preferences which can otherwise cause conflicts (Workplace policies and procedures, 2017). References: Bharadwaj, A.V., 2017. Constructing Communication Strategy Templates for Managerial Persuasion and Argumentation Cases.International Journal of Marketing Business Communication,6(1). Keyton, J., Caputo, J.M., Ford, E.A., Fu, R., Leibowitz, S.A., Liu, T., Polasik, S.S., Ghosh, P. and Wu, C., 2013. Investigating verbal workplace communication behaviors.The Journal of Business Communication (1973),50(2), pp.152-169. Massie, J. and Ali, J.M., 2016. Workplace-based assessment: a review of user perceptions and strategies to address the identified shortcomings.Advances in Health Sciences Education,21(2), pp.455-473. Northouse, P.G., 2015.Leadership: Theory and practice. Sage publications. Sias, P.M., 2014. Workplace relationships.The SAGE handbook of organizational communication: Advances in theory, research, and methods, pp.375-400. Workplace policies and procedures.(2017).[online] Available at: https://www.industrialrelations.nsw.gov.au/oirwww/Employment_info/Managing_employees/Workplace_policies_and_procedures.page [Accessed 18 Nov. 2017]